A case manager is briefing a new hire on Rollback and Overrides. Which statement best reflects professional practice?

• APersonal preference alone overrides policy when applying Rollback and Overrides
• BDecisions about Rollback and Overrides should be grounded in chapter objectives, cited standards, and documented reasoning.
• CAnecdotes from social media are sufficient authority for Rollback and Overrides
• DRollback and Overrides never requires written records or measurable outcomes